Fed up of getting cold calls or nuisance calls/texts at home or on your mobile? This is a common issue for many of our More Than Mobility customers and especially amongst the elderly as they can cause distress and anxiety. We therefore wanted to share with you some useful information on how you can help to stop or reduce these nuisance calls.
Nuisance calls and messages come in a variety of different shapes and sizes and can be inconvenient and annoying at the best of times. You should not be getting nuisance calls if you didn’t give the caller or company your number e.g.
- cold calls trying to sell you something you don’t want or need
- recorded or automated messages telling you that you are due compensation
- nuisance text messages
Register with the Telephone Preference Service for FREE
The best thing you can do is register your number with the Telephone Preference Service (TPS). The TPS will add you to their list of numbers that don’t want to receive sales and marketing calls and texts. This will help to block nuisance calls as it is illegal for companies to contact numbers registered with the TPS.
It’s a free service and it’s easy to register. You’ll need your phone number, postcode and an email address to sign up on the Telephone Preference Service website. You can also sign up from your mobile by texting ‘TPS’ and your email address to 85095.
If you get nuisance calls after you’ve registered with Telephone Preference Service, it may be because you gave the caller your number and you don’t remember doing it. Tell the individual caller you don’t want to be contacted again, and they should stop calling you.
Look at Blocking Certain Types of Calls
You can also look at blocking different types of calls e.g. international calls, or calls where the number has been withheld or a selected list of around 10 numbers. In order to do this you can either:
- Talk to your phone provider about the services they offer. Different providers have different charges and options.
- Consider a separate call blocker. These are devices which you can attach to your phone. These can be used to block different types of call. Some ask the caller to give their name before the call is put through to you.
Look carefully at the marketing “opt-in” or “opt-out box”
Be careful who you give your contact details to. When you need to provide them, for example when you buy something, enter a competition, or use a price comparison website, make sure you look carefully at the marketing “opt-in” or “opt-out” boxes. Sometimes these boxes can be buried in the small print and are often found near the part where a signature is required.
Consider going ex-directory
Some businesses use directory services to build their sales lists. Going ex-directory may help prevent these businesses from getting your phone number through this route.
What to do if you when you receive nuisance calls and messages
- Consider screening your calls by using a “Caller ID” or “Calling Line Identity” (CLI) or using an answer machine or voicemail. This will help you choose whether to answer the call or to call the person back.
- Ask for the caller’s details as the person must give you the name of their organisation and, if you ask for it, their address or a Freephone telephone number. You can then use this information to notify the organisation that you no longer wish to receive sales calls.
- If you are unsure whether you want the product or service that is being promoted and are being put under pressure on the phone, you should end the call. You can then give yourself time to consider further if you want to go ahead.
- Don’t give out your personal details – be very careful about who you give your personal details to, including when you answer the phone, particularly if the caller asks you to carry out an action which might have financial consequences. Avoid answering the phone by saying your telephone number and name as a greeting and avoid including these details on your answerphone or voicemail. Before you start a conversation, make sure the caller gives you their details first. This will help you to check that they’re calling from a credible place (for example, from your electricity supplier).
- If someone rings you asking for personal financial information, don’t provide it. Instead, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government department’s website to check whether the call was genuine. Wait at least five minutes before making the call – this ensures the line has cleared and you’re not still speaking to the fraudster or an accomplice.
- If you receive an automated marketing call (where they ask you to press a number to speak to a live agent) we advise that you refrain from calling it unless you are familiar with the firm trying to contact you.
- If you receive spam texts from a company you are familiar with then reply ‘STOP’ to the telephone number or short code shown in the text message. You should not be charged for this. This will inform the sender that you no longer wish to receive their text messages. However, if the text message is from an unknown sender, or from an organisation you are not familiar with, we recommend you don’t reply. Responding will confirm that your number is active and might actually result in you receiving more messages, or even voice calls. Instead, report the spam text to your network operator by simply forward the text to 7726 (this spells the word SPAM on your phone keypad).
Reporting a nuisance call or text
Registering with the Telephone Preference Service should stop you getting nuisance calls and texts, but if someone’s still bothering you 28 days after registering, then report them to the Telephone Preference Service.
You can also report nuisance calls or texts to help regulators track down who’s making them. You’re under no obligation to do this, but it’s quick and easy, and it’ll help more people in the long run.
If you are getting calls where no one is there (called silent or abandoned calls) then please report them to Ofcom. You can report any other type of nuisance call or text to the Information Commissioner’s Office. They have the capability to fine companies that break the law so it is worth doing.
If you think it’s a scam call
Scams usually involve people being tricked into giving money. If you think a caller is trying to run a scam, you should report it to Actionfraud.
Finally please be assured that More Than Mobility will never call you unless you have specifically asked us to call you or there is a query with your order. We hope you found this useful and any queries do let us know.
More Than Mobility Team