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Ordering & Delivery

Christmas 2014 Deliveries and Opening Hours

Our last order date for UK pre-Christmas delivery is noon Friday 19th December. 

 

Please note our office and customer service/order telephone lines will be open as normal throughout the holiday period but wil be shut on the following days:  From noon Wednesday 24th (Christmas Eve), Thursday 25th (Christmas Day), Friday 26th (Boxing Day), Saturday 27th and Sunday 28th December, Wednesday 31st December (New Year's Eve) and Thursday 1st January (New Year's Day).  Customers can continue to order online as normal.

 

Ordering

 

Our aim is to help you find the right product for your own specific needs easily and to make buying from us as simple as possible.

To make ordering simple and convenient you can order either via:

  • Internet/Online: view the relevant product page you want to order on our website and click on the "Buy It Now" button.  Online ordering is available 24 hours a day and is fast, simple and secure.
  • Telephone: call us on Freephone 0800 046 3949 and we will process your order immediately.  Our telephone lines are open 9am - 6pm, 7 days a week.
After your order has been completed we will send a confirmation email to the email address you have provided. This will contain the details of your order including the order number and should be checked and retained for your records. If you find an error in your order please contact us, quoting your order number, as soon as possible.

If you can't find the product you want on our website we are probably able to locate it for you or recommend a suitable alternative. Just contact us to let us know what you're after and we'll be happy to help.

Payment Options

We accept all major credit and debit cards as well as personal cheques.  We also can provide finance package for all orders of disability aids over £500.   Please call us for more information.

VAT

Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.

Free Delivery within the UK Mainland

We deliver direct to your home.  We will call to arrange the best time for your delivery.

  • We offer FREE UK mainland nationwide delivery on all orders over £100 (excluding beds)
  • We also offer a specialist engineer delivery with full set up/installation and demonstration for an additional £95 (excluding beds)
  • For Adjustable Beds our standard delivery is £40 while our specialist engineer delivery is an additional £118
  • For orders under £100 a £5.95 postage and packaging charge will apply.

Delivery is usually within 3 working days from the date of order, but should you require it sooner, let us know and we will make every effort to try and get it there.

Deliveries to Northern Ireland will be charged at cost.  Please ask for a quote and we will provide you with the cheapest quote.

Worldwide Delivery

We welcome worldwide enquiries so should you live outside the UK please contact us for a quote.

 

All orders outside of the UK mainland will be delivered by courier service.Please note any costs due outside the UK i.e. including any import duties, etc. are the responsibility of the purchaser.

In Home Warranty and Guarantee

Our after sales service means that should you experience any problems with your products, we will be there to help you.

 

We have access to a National Network of Trained Engineers so that no matter where you are, we can get you back on the road as soon as possible.

 

All of our products come with a full 12 months' in home guarantee against faulty manufacture or materials. This warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will usually apply.

 

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than 14 days after the day on which you receive the Products.   If you wish to exercise your right to cancel this contract please either email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it call us on 0800 046 3949 and we will cancel your order. If your order has already been dispatched please follow the procedure set out in our Returns policy.

Returns policy

We want you to be completely satisfied with the products you purchase. If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" state and in the original packaging, within 14 days of notifying us of your request to refund and you will receive a full refund. Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product.  Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender.

You are responsible for returning and paying the returns postage for your item.

Please note that any orders that are delivered by engineer delivery will include set up and a full demonstration of the products.  Customers who choose engineer delivery and accept the product (a signature will be taken on completion of the engineer delivery) will no longer be covered by the 14 day returns policy.

Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy.

 

Refunds will be issued within 7-10 days of us receiving the goods back from you.

 

More Than Mobility is part of MT Mobility Limited which is registered in England at 17c, Weston Favell Shopping Centre, Northampton NN3 8JZ.   Company No: 07051407 and VAT No: 974 8151 85