Warranty

More than Mobility - Warranty details

First Senior Insurance Services Warranty Cover for Complete peace of mind

Although Scooters and Powerchairs are now made to a very high standard and incredibly robust, unfortunately with any electrical and mechanical components they can go wrong. When they do go wrong they can be very expensive to repair.

Below is a summary of typical repair bills:-

Transaxle including parts, labour and call out	£562.00
Control box including parts labour and Call out	£258.50
Gearbox including parts labour and Call out	£420.00

To avoid paying these costly bills yourself, First Senior Insurance have prepared an excellent warranty package underwritten by London General Holdings (LGH). LGH are owned by the Aon Corporation the second largest insurer worldwide.

Our Key Warranty Benefits

Covers all unforeseen Mechanical and Electrical failure
Includes Parts, Labour and call out
No Excess
No claims Bonus
Direct Payment to the Repairers
Prompt claims handling

Our Key Exclusions

Routine maintenance and servicing costs
The first 45 days of cover where the mobility product is outside the manufacturers warranty at the date of inception
Accidental damage
Costs where no fault is found
On a pre-owned vehicle, warranty cover can only commence if the r product has been serviced in the last 90 days by an approved FSIS Dealer

To Take advantage of this excellent package please select the package along with your product purchase.

Exclusions & Limitations

A copy of the master policy is available on request. The principle Exclusions and Limitations of cover are as follows:

Faulty design, plan specification or materials
Damage to tyres by application of brakes or by road punctures, cuts or bursts
The cost of the routine maintenance, overhaul or modifications or loss, damage or breakdown arising there from
Loss, damage or breakdown following modifications or servicing not in accordance with the manufacturers instructions
Any loss, damage or breakdown caused by corrosion
Repairs to or replacement of tyres, batteries, fuses, bulbs and any consumable items
Extended Warranty only available for products under 6 years old at date of policy commencement
New Warranties have to be taken out within 45 days of purchasing new product
On a pre-owned vehicle, warranty cover can only commence if the product has been serviced in the last 90 days by an approved FSIS Dealer

Complaint Procedure

It is our intention to provide you at all times with a high level of customer service. However, if you have any reason whatsoever to be unhappy with the arrangement or servicing of your insurance, please contact the Customer Service Manager, First Senior Insurance, Unit 8 Cotswold Business Park, Millfield Lane, Caddington, Beds LU1 4AR.

Any complaint will be acknowledged within five business days of receipt. You will be advised of the person who will be dealing with your concerns and when you can expect to receive a response. We aim to provide you with a full written response within twenty business days to the matters you have raised, unless the complaint is particularly complicated or warrants further investigation. If this is the case, you will be advised in writing if more time is required to provide you with a satisfactory response.

Your custom is valuable to us and we want you to be entirely satisfied with the response and service we give. Our aim is to resolve all concerns internally. If you remain dissatisfied with the way in which we have dealt with your complaint and you are a Retail or Commercial Customer (with a turnover of less than £1 million) you may refer your complaint to the Financial Ombudsman Service (FOS). Should this be the case we will send you information on the FOS.

This policy has been prepared and administered by First Senior Insurance Services Unit 8,Cotswold Business Park, Millfield Lane, Caddington, Bedfordshire LU1 4AR

National Claims Line 08700 668601

and is underwritten by:

London General Holdings Ltd

Combined House, 15 Wheatfield Way, Kingston, Surrey KT1 2PQ

First Senior Insurance is Authorised and Regulated by the Financial Services Authority

First Senior Insurance Services Limited -The Value of Experience

Our directors have over fifty years experience between them, ensuring that you are in the most capable hands.

First Senior Insurance Services is part of the First Senior Group. Within the Group, we also have a Finance Company specialising in the finance of mobility and homecare products.

First Senior Insurance Services is a BHTA member

Warranty Costs

1 Year Warranty Extension after Manufacturers 2 year (2+1)	£94.00
1 Year Warranty Extension (1+1)	£76.00
2 Year Warranty Extension (1+2)	£139.00