Terms and Conditions
Welcome to the www.morethanmobility.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 0800 046 3949 between 9am and 5.30pm.
Definitions
· "Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website;
· "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
· "Special Conditions" means the terms and conditions in the Product Description;
· "Users" means the users of the Website collectively;
· "Personal Information" means the details provided by you on registration;
· "We/us" means More Than Mobility;
· "Website" means the website located at www.morethanmobility.com or any subsequent URL which may replace it;
· "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;
· "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands
· "You" means a user of this Website
Use of the website
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration: You warrant that The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 0800 046 3949 between 9am and 5.30pm, Monday to Saturday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). Please note we may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
· Processing your orders
· For statistical or survey purposes to improve this Website and its services to you
· To serve website content and advertisements to you
To administer this website
If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from the More Than Mobility partnership by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed to Administrative Call & Mail Handling Office of More Than Mobility as follows:
· Customer Services Manager, More Than Mobility – 22 Richfield Avenue, Reading RG1 8EQ
Please note the above address is a call/mailing and administration centre. No products are shipped or returned to this address.
All products are shipped from the manufactures by our national courier companies or by our fleet of national service engineers.
We are a small run business supplying mobility products to the whole of the UK and Europe.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Free Express Delivery within the UK Mainland
We provide a FREE express service with all our disabled scooters, electric wheelchairs and Stair Lifts and the prices shown on this website include delivery to your door anywhere in the UK mainland. An option of personal white glove delivery is also available, please ask for details or see below.
Beds carry an additional delivery charge of £49 for Courier Delivery or £127 for White Glove Engineer Delivery. Other items may carry a small courier delivery charge, please check prior to ordering.
All products under £300 carry a £7.95 Postage and Package charge (UK Mainland only).
To keep our prices competitive we dispatch most items by courier service and will require a signature to accept delivery.
Delivery Time
All orders received will be processed by the next working day and will be delivered once all funds have cleared, provided no additional security checks are required and all stock items are available.
Delivery is therefore usually within 3 working days from the date of order, but should you require it sooner, let us know and we will make every effort to try and get it there earlier.
Worldwide Delivery
We welcome worldwide enquiries so should you live outside the UK please contact us for a quote. All orders outside of the UK mainland will be delivered by courier service
Premium Engineer Delivery
Larger products may be brought directly to your door by one of our friendly technicians who will show you how to use your machine and go through any questions you might have. This service can be added to any product, at a cost of £127.00. We take pride in caring for our customers and feel this is both essential and adds a personal and friendly touch to our service.
Adjustable Beds have a £49.00 Standard delivery charge, and a £127.00 installation charge to be added if installation is required by the purchaser. Delivery could be well within our general quotation of 21 working days from confirmed order.
Any specific requests should be made at the time of ordering and we will always endeavour to comply if possible. Please call us Free on 0800 046 3949 to confirm any relevant delivery costs.
When your order is ready for despatch we will telephone you to discuss and confirm delivery details with you.
Payment
For goods delivered by courier service we require payment in full at the time of order by debit/credit card or by cheque (all cheques take 5 working days to clear before we can dispatch your order).
You confirm that the credit or debit that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
VAT
Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt/zero rated price. Our prices are therefore shown exclusive of any VAT.
EU VAT
More Than Mobility is required to collect VAT at the relevant rate for orders being dispatched outside the UK. If VAT rates in the country of the destination of your order differ from those in the UK, the VAT will be re-calculated and included in the product prices shown on the Order Summary page.
Warranty, Guarantee and After Sales Service
Our after sales service means that should you experience any problems with your products, we will be there to help you. We have access to a National Network of Trained Engineers so that no matter where you are, we can get you back on the road as soon as possible.
All of our products come with a full 12 months' guarantee against faulty manufacture or materials. We provide a Free Phone number to call us on in case of any problems.
Please note that this warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will usually apply.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
· You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
· We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from More than Mobility unless or until payment is taken for the goods.
· As your product is shipped from our warehouse we will send you a despatch confirmation email.
Non-acceptance of an order may be a result of one of the following:
· The product you ordered being unavailable from stock.
· Our inability to obtain authorisation for your payment.
· The identification of a pricing or product description error.
· You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English. The details of your specific contract will not be filed by More Than Mobility.
If you do require any information regarding orders you have placed with More Than Mobility please write to us at the following address: More Than Mobility Handling and Mail Office: 20 – 22 Richfield Ave, Reading RG1 8EQ. Please note the above address is a call/mailing and administration centre. No products are shipped or returned to this address.
Contract cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products (excluding Sundays & Bank Holidays). If you wish to exercise your right to cancel this contract prior to order despatch, click on the link and follow the procedure set out in the “How do I change” or “Cancel an order” section. If your order has already been despatched please follow the procedure set out in our Returns policy.
Returns policy
If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" state within 7 working days of delivery and receive a full refund, less the price it cost us to deliver the product in the first place, (maximum £127 charge in the UK).
It is the responsibility of the buyer to return all goods to us, at their cost. Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product. We suggest you return it with its original packaging to help prevent damage caused transportation (this does not affect your statutory rights in the event of faulty goods.) Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender.
Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy.
Once a product has been despatched from our warehouse, should the customer choose to cancel the order prior to receiving the goods, they will be liable to the courier delivery charge for the said item being deducted from any refunds due.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Quality Control
All our products are sourced brand new direct from distributors of leading manufacturers only. We have elected to supply only well tried and tested models. Full assembly and inspection tests take place prior to despatch. All power products have their own unique identification numbers registered by the distributor and us to enable a specific unit to be tracked right through the process.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website in the event of suppliers ceasing provision.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
· Register by providing your real name, phone number, e-mail address, payment details and other requested information
· Be over 18 years of age
· Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.
· By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Disclaimer
Goods purchased from More Than Mobility are at the request of the purchaser. We are unable to offer medical advice as to their suitability for individuals. The information we offer is for guidance purposes only.
Terms and Conditions of Sale
The following terms and conditions for the sale of goods ('the Conditions') will govern all contracts for sale that we, enter into with you, the Customer, to the exclusion of all other terms and conditions.
Please read these Conditions carefully:-
1. These Conditions do not affect your statutory rights.
2. We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when payment is taken.
3. Your order for goods is subject to availability. If we do not supply goods to you for any reason we will try to inform you of the situation, we will obviously refund any money already paid by you for the goods should they not be available for more than 4 weeks. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods, unless as the result of negligence on our part. Our suppliers are pretty good, but sometimes they can let us down.
4. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.
5. Goods, other than faulty goods, may be returned within 7 working days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an 'as new' condition complete with packaging and all accessories. Unfortunately, goods that do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you. We shall reimburse you within 30 days of our receipt of the returned goods.
6. As you can appreciate, we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
8. If the consumer has ordered the goods on-line and paid for the goods during the ordering process, that is the final price. The only time that price may be changed is if no monies have been taken (including a deposit). ...the price of the goods on your order will need to be validated by us prior to taking your payment. If there is a problem, you will be notified of the correct price and you will then have the opportunity to purchase the goods at the correct price.
9. Payment for the goods must be made by you in accordance with our Purchase Procedure. All orders are positively credit card sanctioned prior to despatch. As you can appreciate, we can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
10. All prices on our website are in pounds sterling and exclusive of VAT and our very reasonable delivery charges.
11. The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint contact us (see address in About us section)
12. These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
Accuracy of Information
The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy, unless resulting from our own negligence. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you.
The information in this website does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter, which it would be illegal for us to exclude or to attempt to exclude our liability.
Complete Agreement. These terms and conditions (including the privacy statement referred to in clause contain all the terms which you have agreed with us in relation to the use of the website.
Jurisdiction and acceptance of these terms and conditions
This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales.
The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
Your continued use of this website indicates your acceptance of these terms and conditions. Both partners of the company run separate parts of the business from private abodes.
We recommend that you download and print the Terms And Conditions prior to ordering any product.
Terms and Conditions
Welcome to the www.morethanmobility.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 0800 046 3949 between 9am and 5.30pm.
Definitions
· "Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website;
· "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
· "Special Conditions" means the terms and conditions in the Product Description;
· "Users" means the users of the Website collectively;
· "Personal Information" means the details provided by you on registration;
· "We/us" means More Than Mobility;
· "Website" means the website located at www.morethanmobility.com or any subsequent URL which may replace it;
· "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;
· "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands
· "You" means a user of this Website
Use of the website
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration: You warrant that The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 0800 046 3949 between 9am and 5.30pm, Monday to Saturday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). Please note we may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
· Processing your orders
· For statistical or survey purposes to improve this Website and its services to you
· To serve website content and advertisements to you
To administer this website
If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from the More Than Mobility partnership by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed to Administrative Call & Mail Handling Office of More Than Mobility as follows:
· Customer Services Manager, More Than Mobility – 22 Richfield Avenue, Reading RG1 8EQ
Please note the above address is a call/mailing and administration centre. No products are shipped or returned to this address.
All products are shipped from the manufactures by our national courier companies or by our fleet of national service engineers.
We are a small run business supplying mobility products to the whole of the UK and Europe.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Free Express Delivery within the UK Mainland
We provide a FREE express service with all our disabled scooters, electric wheelchairs and Stair Lifts and the prices shown on this website include delivery to your door anywhere in the UK mainland. An option of personal white glove delivery is also available, please ask for details or see below.
Beds carry an additional delivery charge of £49 for Courier Delivery or £127 for White Glove Engineer Delivery. Other items may carry a small courier delivery charge, please check prior to ordering.
All products under £300 carry a £7.95 Postage and Package charge (UK Mainland only).
To keep our prices competitive we dispatch most items by courier service and will require a signature to accept delivery.
Delivery Time
All orders received will be processed by the next working day and will be delivered once all funds have cleared, provided no additional security checks are required and all stock items are available.
Delivery is therefore usually within 3 working days from the date of order, but should you require it sooner, let us know and we will make every effort to try and get it there earlier.
Worldwide Delivery
We welcome worldwide enquiries so should you live outside the UK please contact us for a quote. All orders outside of the UK mainland will be delivered by courier service
Premium Engineer Delivery
Larger products may be brought directly to your door by one of our friendly technicians who will show you how to use your machine and go through any questions you might have. This service can be added to any product, at a cost of £127.00. We take pride in caring for our customers and feel this is both essential and adds a personal and friendly touch to our service.
Adjustable Beds have a £49.00 Standard delivery charge, and a £127.00 installation charge to be added if installation is required by the purchaser. Delivery could be well within our general quotation of 21 working days from confirmed order.
Any specific requests should be made at the time of ordering and we will always endeavour to comply if possible. Please call us Free on 0800 046 3949 to confirm any relevant delivery costs.
When your order is ready for despatch we will telephone you to discuss and confirm delivery details with you.
Payment
For goods delivered by courier service we require payment in full at the time of order by debit/credit card or by cheque (all cheques take 5 working days to clear before we can dispatch your order).
You confirm that the credit or debit that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
VAT
Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt/zero rated price. Our prices are therefore shown exclusive of any VAT.
EU VAT
More Than Mobility is required to collect VAT at the relevant rate for orders being dispatched outside the UK. If VAT rates in the country of the destination of your order differ from those in the UK, the VAT will be re-calculated and included in the product prices shown on the Order Summary page.
Warranty, Guarantee and After Sales Service
Our after sales service means that should you experience any problems with your products, we will be there to help you. We have access to a National Network of Trained Engineers so that no matter where you are, we can get you back on the road as soon as possible.
All of our products come with a full 12 months' guarantee against faulty manufacture or materials. We provide a Free Phone number to call us on in case of any problems.
Please note that this warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will usually apply.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
· You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
· We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from More than Mobility unless or until payment is taken for the goods.
· As your product is shipped from our warehouse we will send you a despatch confirmation email.
Non-acceptance of an order may be a result of one of the following:
· The product you ordered being unavailable from stock.
· Our inability to obtain authorisation for your payment.
· The identification of a pricing or product description error.
· You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English. The details of your specific contract will not be filed by More Than Mobility.
If you do require any information regarding orders you have placed with More Than Mobility please write to us at the following address: More Than Mobility Handling and Mail Office: 20 – 22 Richfield Ave, Reading RG1 8EQ. Please note the above address is a call/mailing and administration centre. No products are shipped or returned to this address.
Contract cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products (excluding Sundays & Bank Holidays). If you wish to exercise your right to cancel this contract prior to order despatch, click on the link and follow the procedure set out in the “How do I change” or “Cancel an order” section. If your order has already been despatched please follow the procedure set out in our Returns policy.
Returns policy
If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" state within 7 working days of delivery and receive a full refund, less the price it cost us to deliver the product in the first place, (maximum £127 charge in the UK).
It is the responsibility of the buyer to return all goods to us, at their cost. Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product. We suggest you return it with its original packaging to help prevent damage caused transportation (this does not affect your statutory rights in the event of faulty goods.) Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender.
Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy.
Once a product has been despatched from our warehouse, should the customer choose to cancel the order prior to receiving the goods, they will be liable to the courier delivery charge for the said item being deducted from any refunds due.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Quality Control
All our products are sourced brand new direct from distributors of leading manufacturers only. We have elected to supply only well tried and tested models. Full assembly and inspection tests take place prior to despatch. All power products have their own unique identification numbers registered by the distributor and us to enable a specific unit to be tracked right through the process.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website in the event of suppliers ceasing provision.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
· Register by providing your real name, phone number, e-mail address, payment details and other requested information
· Be over 18 years of age
· Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.
· By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Disclaimer
Goods purchased from More Than Mobility are at the request of the purchaser. We are unable to offer medical advice as to their suitability for individuals. The information we offer is for guidance purposes only.
Terms and Conditions of Sale
The following terms and conditions for the sale of goods ('the Conditions') will govern all contracts for sale that we, enter into with you, the Customer, to the exclusion of all other terms and conditions.
Please read these Conditions carefully:-
1. These Conditions do not affect your statutory rights.
2. We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when payment is taken.
3. Your order for goods is subject to availability. If we do not supply goods to you for any reason we will try to inform you of the situation, we will obviously refund any money already paid by you for the goods should they not be available for more than 4 weeks. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods, unless as the result of negligence on our part. Our suppliers are pretty good, but sometimes they can let us down.
4. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.
5. Goods, other than faulty goods, may be returned within 7 working days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an 'as new' condition complete with packaging and all accessories. Unfortunately, goods that do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you. We shall reimburse you within 30 days of our receipt of the returned goods.
6. As you can appreciate, we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
8. If the consumer has ordered the goods on-line and paid for the goods during the ordering process, that is the final price. The only time that price may be changed is if no monies have been taken (including a deposit). ...the price of the goods on your order will need to be validated by us prior to taking your payment. If there is a problem, you will be notified of the correct price and you will then have the opportunity to purchase the goods at the correct price.
9. Payment for the goods must be made by you in accordance with our Purchase Procedure. All orders are positively credit card sanctioned prior to despatch. As you can appreciate, we can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
10. All prices on our website are in pounds sterling and exclusive of VAT and our very reasonable delivery charges.
11. The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint contact us (see address in About us section)
12. These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
Accuracy of Information
The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy, unless resulting from our own negligence. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you.
The information in this website does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter, which it would be illegal for us to exclude or to attempt to exclude our liability.
Complete Agreement. These terms and conditions (including the privacy statement referred to in clause contain all the terms which you have agreed with us in relation to the use of the website.
Jurisdiction and acceptance of these terms and conditions
This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales.
The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
Your continued use of this website indicates your acceptance of these terms and conditions. Both partners of the company run separate parts of the business from private abodes.
We recommend that you download and print the Terms And Conditions prior to ordering any product.
