Archive for July, 2020

Official Face Mask Exemption Form

Thursday, July 30th, 2020 by morethan

If you are exempt from wearing a face mask in shops and public transport; you can download this official exemption card to stick on the back of your mobile phone. The Government has made the cards available to disabled people and others who have health reasons which make wearing a mask difficult after campaigners warned about the risk of abuse.

The official card can be printed out and stuck to a person’s phone or pinned to clothing so people know they have a reason not to be wearing a mask. Face coverings are mandatory by law in shops, supermarkets, takeaways and public transport in England  and those who refuse to comply can be fined £100.

But people with conditions like breathing difficulties, anxiety disorders or autism, or children under 11 do not need to wear masks.

Alternatively if you are not exempt we have plenty of both washable and disposable face masks in stock. Order online for fast delivery.

Best wishes

More Than Mobility

NEW Smartphone Bus App For Wheelchair Users

Friday, July 10th, 2020 by morethan

We saw this and thought it might be useful for our customers and highlights a really good use of technology to help disabled people in the UK.

National bus operator First Bus has launched a new fast-tracking smartphone app which enables customers to view the number of available wheelchair spaces on their local bus services in real-time.

Available to download for free on the App and Google Play stores, the First Bus App is designed to make journeys using its bus services easier by informing disabled customers of wheelchair space capacity in advance.

Users can type in where and when they want to travel, as well as the bus service number, into the app and a live map will appear tracking where the bus is and the number of wheelchair spaces that are available at any given time.

Giles Fearnley, Managing Director of First Bus, said: “We are really proud to have been able to fast-track these most recent app updates to ensure safe, informed travel during these difficult times. Our buses provide an essential service for our customers and we are doing all we can to support them.

“The app update is aligned with our longstanding pledge to improve the bus experience for our disabled passengers.”

According to the company, the development on the new feature sees First Bus become the first UK bus operator to not only allow bus passengers to live track the location of their next bus, but also show its capacity in ‘real-time’.

The innovation has been widely praised by several charities as a means to make public transport more accessible for those with disabilities.

Rob Burley, Director of Campaigns, Care and Support at Muscular Dystrophy UK, said: “We’re pleased First Bus has committed to improving its services for wheelchair users. Disabled people use public transport to get to work or school, go shopping, or simply enjoy a day out with friends and family. But unfortunately we know experiences can be mixed because of physical and attitudinal barriers. We hope this new app feature will make it easier for disabled people to plan their journeys, and welcome the pledge made by First Bus to make its network more accessible.”

In recent years, accessibility on buses has been high on the government’s agenda as the Department of Transport launched the ‘It’s Everyone’s Journey’ campaign in November 2019 and called on bus operators to improve disabled people’s experiences when using their services.

Stephen Brookes, Ambassador for Disability Rights UK and Sector Champion for the Minister for Disabled People, commented: “It’s good to see that First Bus are enabling their disabled customers who depend on wheelchairs to use real-time technology to track and view space availability across the country by use of a mobile app. This means that disabled customers will be able to have more confidence in planning a journey. The information, which is based on driver recorded updates is simply expressed, clearly set out and easy to navigate.”

The commendation was echoed by Emma Scott, Operations Manager at Disability Equality Scotland: “We welcome the fast-tracking of the app which will give wheelchair users more confidence to use public transport during these uncertain times. By giving wheelchair users this information in an inclusive and accessible way, it allows them to make decisions about whether to wait or find an alternative route.”

Do let us know if you have seen anything else suitable like this so we can share with our customers.

Kind regards

More Than Mobility

Plymouth Mobility Store Back To Normal Opening Hours

Thursday, July 2nd, 2020 by morethan

Just wanted to say that our Plymouth Mobility Store  from next Monday 6th July we will be back to our normal opening hours of 9am – 5pm Monday to Friday and 9am – 4pm on Saturday.

It has been so nice over the last few weeks to see our customers back in our Plymouth store in a COVID secure environment buying a variety of mobility products.  Also Nigel, our engineer is now back at work helping customers with services, breakdowns and any deliveries and next week Laura, our sales assistant will be in to help Marcy, our Store Manager with the running of the store.  Do pop in and say hello if you get a chance.

We are also offering home demonstrations/deliveries as well as our NEW Virtual Online Showroom Tour for those who are shielding. Call us on 01752 673367 or pop into store.

Our absolute priority is to protect our staff and customers and we want to assure you that we are taking all the necessary precautions by ensuring:

  • 2 Meter Social Distancing in store and when visiting customer’s homes
  • Regular Store Cleaning
  • Staff are washing hands regularly
  • Protective Personal Equipment & Hand Sanitiser are available
  • Home Visits available
  • NEW Online Virtual Showroom Service available
Our full Covid-19 Customer Guidelines for how we will work both in store and in customer’s homes are available here.
Alternatively we can continue to serve our customers via purchasing online at our website or you can call us on 0800 046 3949 and we can post any orders of mobility or incontinence supplies direct to your or a family member’s home. We intend to deliver the same level of service our customers are accustomed to.
Best wishes
More Than Mobility