A Note On Coronavirus

Dear Customers…We’re thinking of you

We’re sure that you’ve been receiving a number of updates like this from different places over the past few days, so we will try our best to keep this as brief as possible.

We’re aware of the rapidly changing situation regarding Covid-19 and want to bring you some reassurance during this time.

It goes without saying that the health, safety and well-being of our customers and employees and their families is paramount and that we will continue to act in ways designed to support you through this and to mitigate the risks associated with Covid-19.

Our mobility business is currently operating as usual and both our mobility stores in Plymouth and Northampton are open, taking all the government health precautions.   We intend to deliver the same level of service our customers are accustomed to, and we will be sure to inform you should any changes become necessary.  At this moment our stock levels are in good order and we are taking and dispatching orders as usual.  This situation may change, but so far so good. We will do all we can to limit any potential delays as much as possible.

Also as I sure you are aware Royal Mail and courier service are taking extra precautions with deliveries.  For all customers where they need to deliver any parcel that won’t fit through your letterbox, they will place your item at your door.  Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.   Also they will not be handing over any hand-held devices to customers to capture signatures.

We know this is a difficult and worrying time especially for the elderly and vulnerable; many who are our customers; but we are here to help in anyway we can.   As always, if you have any questions, our Customer Service Team is here to help. Should you have any questions or concerns please don’t hesitate to contact us on 0800 046 3949.

Finally if you are worried about supplies of any of your regular mobility products or toileting/incontinence products then do give us a call as we can organise for any relevant supplies to be sent direct to your or a member of your families home.

On behalf of all of us at I wish you and those you care about the best of health and safety as we navigate these challenging times.

Yours faithfully
Jemma Dunn
Managing Director

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