National Consumer Week: Only Buy From Reputable Companies

This week is National Consumer Week with the theme to stop rogue doorstep traders.    Advice to help people avoid rogue traders has been issued by More Than Mobility and the British Healthcare Trades Association (BHTA). They want to reduce the alarming total of up to 170,000 incidents of doorstep crime reported each year.  The latest Trading Standards Institute (TSI) research shows there could be this many incidents of doorstep crime each year, despite vast under reporting.

Ray Hodgkinson MBE, Director General of the BHTA, says: “There is considerable concern that doorstep criminals exploit vulnerable citizens by convincing them to pay for shoddy or incomplete repair work, charging extortionate fees for their services, or threatening residents who do not comply.  We need to stop rogue traders preying on vulnerable consumers.  Consumers can buy with confidence from any BHTA member, as these are ethical companies, bound by a Code of Practice overseen by TSI and committed to going beyond their legal obligations in terms of customer service.

Our members are alert for bad practice in their area and have often also been able to assist consumers who are victims of doorstep crime, for example by helping them replace stolen equipment such as a mobility scooter.”

More Than Mobility (a BHTA member) and the BHTA advise consumers who find a trader on their doorstep to ask three questions:

  1. Who are you and what company are you from? (and ask for proof of their identity, such as a photo card)
  2. Why are you here?
  3. Have you made an appointment to visit?

If consumers are at all unsure of a trader’s identity or the purpose of their visit, they should not let them in – if in doubt, keep them out of your property.

Reputable traders like More Than Mobility will be happy to prove who are they are and why they are visiting. All BHTA members sign up to a Code of Conduct, overseen by TSI and part of the Consumer Codes Approval Scheme (CCAS), which commits More Than Mobility to:

  • never pressure sell
  • never cold call
  • encouraging customers to have an advisor present for home visits
  • protecting deposits and pre-payments
  • making customers’ cancellation rights clear
  • ensuring customers have access to a free, independent redress scheme if there is a problem.

Keep safe and ensure you only buy from reputable companies who are BHTA members.

Kind regards

More Than Mobility

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