Wheelchair Users Overcharged By Some Taxis

Here at More Than Mobility we are surprised to hear that a BBC investigation has found some taxi drivers in Stoke-on-Trent have been charging wheelchair users more than able-bodied passengers! The city council has said no extra charge is permitted for wheelchair accessibility. However the BBC conducted undercover filming, which revealed a woman was told by one cab driver she had to pay more than “normal” people because her wheelchair “was heavy”. On average, the cost was around two-thirds more for wheelchair users.

A team from Inside Out West Midlands took black-cab journeys across Stoke-on-Trent city centre with Baljeevan Deol, a 22-year-old student, who has generalised dystonia. Her condition means that she cannot control her muscles. She secretly filmed drivers after suspecting she was regularly charged more than her able-bodied friends. Ms Deol and Inside Out programme production staff made 12 identical trips. Programme producer Qasa Alom said: “Obviously we are not saying every taxi in Stoke will overcharge, but our investigation found of the 12 journeys we took, Bal was charged more every single time.”

Ms Deol said: “I feel sad and angry. I’m so annoyed this happens and how much money over the last few years I’ve spent extra that I shouldn’t have. “They can’t get away with this. I feel like I’m being discriminated against and it’s just not fair.”  Abdul Rauf from the Hackney Carriage Association said drivers who overcharged “damage the trade” Abdul Rauf, from the Hackney Carriage Association in Stoke, said drivers breaking the rules should be “brought to book”.

Here at More Than Mobility we find it saddening that this is happening and do not condone disabled persons being charged a higher taxi fare than able bodied people.

Here at More Than Mobility we do not want any disability to stop you from living independently or to disrupt your lifestyle. Wheelchairs restore a sense of freedom for those who have trouble getting around like they used to, and help to restore a sense of independence. If you are looking to purchase a quality, affordable wheelchair either transit or self propelled manual wheelchairs or alternatively an electric wheelchair for you or a loved one, then More Than Mobility can help.  Prices start from as little as £99!

Kind regards

More Than Mobility

www.morethanmobility.com

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