Posts Tagged ‘buses’

Mobility and Going On Holiday; Vital Information

Wednesday, July 15th, 2015 by morethan

More Than Mobility can understand going on holiday can be enjoyable for people mobility issues and their loved ones, as it can offer new experiences and a break from routine. A fresh environment, new faces and a change from daily routine can lift your spirits. Some people like to travel alone, although this can become more difficult as issues progress. Others prefer to travel with a companion – often the person who normally cares for them. Don’t forget, remember a travel companion might be so concerned about giving the person with a disability a good holiday that they themselves forget to relax. For this reason, it is important to make plans for the most suitable holiday for everyone involved. There are holidays to support and help you whatever your circumstances, Silver Travel Advisor is a unique travel reviews, information and advice website, especially for travellers aged over 50.

Airports, railway stations, bus stations, ships, trains and even large airplanes are usually busy and confusing places and it can be very easy to get lost or to lose touch with someone. Consider travelling at quieter times if possible, avoiding weekends at the height of summer.

Travelling By Air:

Airlines generally state that people who travel with a ‘permanent or stable condition’ do not require medical clearance. However, it is best to check at the time of booking what, if any, medical information is required. British Airways advises people with a condition that may affect their ability to fly to contact its Passenger Medical Clearance Unit, which offers a free advisory service to doctors, other healthcare professionals and passengers.

Airports and airlines should provide the following assistance to anyone with a sensory, physical or learning disability:

  • assistance to reach check-in
  • a briefing on emergency procedures and the layout of the cabin for those who are travelling
  • help with getting on and off the plane
  • help with stowing and retrieving baggage on the plane
  • an on-board wheelchair (not always available)
  • someone to meet you off the plane and help you find your way around the airport.

Travelling By Train:

Rail companies can arrange to meet a person at the departure station and escort them onto the appropriate train, if they are informed at least two days in advance. They will also take a person to their connecting train, if necessary. This support can be booked through the national Assisted Passenger Reservation Service. To arrange assistance, phone National Rail Enquiries on 0845 7484 950 and ask for the phone number of the rail company you are travelling with.

Eurostar provides a complementary assistance service for passengers with special needs, and assistance can be provided at any Eurostar terminal. This service can be arranged when you book, as long as it is at least 48 hours before the journey. For more information call Eurostar on 08432 186 196.

Travelling by coach or bus

Although passengers are responsible for seeing their luggage on and off the coach, the driver should assist with actually putting the baggage into the storage area under the coach. Keep all valuables, tickets and medication with you on board. Many individual coach companies run their own services for travellers with special needs – for example National Express has an Assisted Travel Team.

There are also a number of specialist companies that offer UK and European coach travel with fully accessible vehicles, for those who use a wheelchair. For more information, contact Tourism for All

Travelling by sea

Vessels that travel more than 12 miles from the UK coastline are not covered by the DDA, so may be less accessible than ferries travelling from the mainland to the Isle of Wight, for example. Check with the ferry or cruise ship operator to see if they require someone to have a companion or escort, or medical clearance for the journey. Tell them what assistance you will need at the time that you book the ticket. Some UK-based ferry companies offer discounted fares for disabled people. However, you may need to apply in advance to obtain a discount.

Travelling by car

If you are planning a long car journey, try not to travel for more than around two hours before having a break. Consider using a taxi service or asking a relative or friend to drive. Try to ensure that everyone is comfortable and that seatbelts are properly fitted.

Plan your journey carefully, factoring in regular breaks from driving, and listen to traffic updates before you set off.

Finally check out our range of portable and lightweight mobility travel products – perfect for taking away on holiday or for visiting friends and days out!   Including portable travel mobility scooters and lightweight wheelchairs.

Best wishes

More Than Mobility Team

Advice on Taking Mobility Scooters on Buses, Trains & Trams

Friday, May 9th, 2014 by morethan

With more than 300,000 mobility scooters in the UK, more mobility scooters are now allowed on public transport.   However, finding which scooter can go on with local bus, train or tram is not easy.

Rica, an independent consumer research charity has created a useful online website listing out which mobility scooters can be used on which buses, trains and trams.


A code of practice for travel on buses has been developed by the Confederation of Passenger Transport (CPT) and mobility scooter users are allowed on the bus if all of the following apply:-

  • the local bus company is running a mobility scooter permit scheme
  • the scooter is a Class 2 type (portable or pavement mobility scooter) and has maximum dimensions of 60cm wide x 100cm long and a turning radius of no more than 120cm
  • the bus company has assessed you in safely using your mobility scooter on the bus.

For more information including which local bus companies are taking part and running a mobility scooter permit scheme please visit:


Train operators are not required to carry mobility scooters but most of them will.

  • All train companies will let you carry a folded up mobility scooter on the train as luggage.
  • Some train companies allow you to travel on your mobility scooter if it meets certain criteria.
  • Some companies run permit schemes for mobility scooter.

For more information on travelling on trains with a mobility scooter please visit:


The majority of tram and light-rail services will allow you to travel with a mobility scooter.  Some services have size restricitions and on some services you need to apply for a permit and be assessed to ensure you can maneouvre safely.

For more information on travelling on trams with a mobility scooter please visit:

In addition Rica have also produced a Public transport: a guide for older and disabled people covering access on coaches, ferries, travel in London, planes and taxis for deaf, disabled and older people.  To view this guide please visit:

We hope you find this information useful and happy travelling on your mobility scooter!

Kind regards

More Than Mobility Team