Posts Tagged ‘Coronavirus’

Coronavirus Update: WE ARE OPEN!

Wednesday, November 4th, 2020 by morethan

As we provide essential equipment to enable people to be discharged from hospital, provide equipment and supply daily living aids such as continence products we have taken the decision to remain open in order to support our healthcare services.

Our Plymouth store is OPEN and will remain open during Lockdown 2.0 and we are welcoming customers into our store in a COVID secure environment and following the latest government guidelines.  Our opening hours during this lockdown will slightly be reduced to 9am – 5pm Monday to Friday .  Alternatively you can call us on 0800 046 3949 or 01752 673367 and we can organise for any items to be sent direct to your home.

Our absolute priority is to protect our staff and customers and we want to assure you that we are taking all the necessary precautions by ensuring:

  • 2 Meter Social Distancing in store and when visiting customer’s homes
  • Regular Store Cleaning
  • Staff are washing hands regularly
  • Face Masks are being worn by all staff and all customers are required to wear them in store (unless they have a valid exemption)
  • Protective Personal Equipment & Hand Sanitiser are available for sale and use in store
  • Home Deliveries & Home Visits Available
  • NEW Online Virtual Showroom Service available

Our full Covid-19 Customer Guidelines for how we will work both in store and in customer’s homes are available below:

In Store

  • Face Masks are being worn by all staff and all customers are required to wear them in store (unless they have a valid exemption)
  • We have added floor tape/signage to help customers safely navigate and keep a two metre distance
  • Set a limit to the number of customers that can be in the store at a time – one customer at a time.  Please queue patiently outside if we are busy.
  • We are encouraging customers to shop alone or within their own household where possible, unless they need specific assistance
  • Frequent cleaning of objects and surfaces that are touched regularly or items that have been brought in for repair.   We will clean touch points after each customer use or handover, particularly in cases where equipment has been rented and products such as mobility scooters have been test-driven
  • Increased hand washing frequency and surface cleaning – please use the hand sanitiser at entrance/exit point
  • Minimising contacts around transactions and encouraging contactless payments
  • All returned items will be cleaned and stored for 72 hours before putting them back out on the shop floor

Home Assessments, Repairs & Deliveries

  • We are available for in home assessments, repairs and home deliveries and will ensure social distancing and all relevant personal protective equipment is worn as well as following a strict cleaning and sanitisation regime.
  • We will communicate with your household prior to any visit to discuss how the work will be carried out to minimise risk for all parties
  • If your household is isolating because one or more family members have symptoms we cannot unfortunately visit your home until after the 14 day period.   For deliveries in this instance we can provide a drop off service outside your home for any essential products.

NEW VIRTUAL SHOWROOM SERVICE

We also offer as well as our usual Home Demonstration Service a NEW Virtual Showroom Tour if you are concerned about visiting us.   This will allow you to book a private online tour of our store from your own home where you can get advice and view our range of products.   Please contact us to book at time of your convenience.

We can continue to serve our customers via purchasing online at our website www.morethanmobility.com or you can call us on 0800 046 3949 or 01752 673367 and we can post any orders of mobility or incontinence supplies direct to your or a family member’s home.

Finally if you are interested in some Personal Protective Equipment (PPE) including disposable or washable face masks, disposable aprons, hand sanitiser and gloves that will protect the user against health or safety risks either at home or at work, then do visit our PPE webpage for sale now.

We know this is a difficult and worrying time especially for the elderly and vulnerable; many who are our customers; but we are here to help in anyway we can.   As always, if you have any questions, our Customer Service Team is here to help. Should you have any questions or concerns please don’t hesitate to contact us.  On behalf of all of us at I wish you and those you care about the best of health and safety as we navigate these challenging times.

Best wishes

More Than Mobility

A Note On Coronavirus

Wednesday, March 18th, 2020 by morethan

Dear Customers…We’re thinking of you

We’re sure that you’ve been receiving a number of updates like this from different places over the past few days, so we will try our best to keep this as brief as possible.

We’re aware of the rapidly changing situation regarding Covid-19 and want to bring you some reassurance during this time.

It goes without saying that the health, safety and well-being of our customers and employees and their families is paramount and that we will continue to act in ways designed to support you through this and to mitigate the risks associated with Covid-19.

Our mobility business is currently operating as usual and both our mobility stores in Plymouth and Northampton are open, taking all the government health precautions.   We intend to deliver the same level of service our customers are accustomed to, and we will be sure to inform you should any changes become necessary.  At this moment our stock levels are in good order and we are taking and dispatching orders as usual.  This situation may change, but so far so good. We will do all we can to limit any potential delays as much as possible.

Also as I sure you are aware Royal Mail and courier service are taking extra precautions with deliveries.  For all customers where they need to deliver any parcel that won’t fit through your letterbox, they will place your item at your door.  Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.   Also they will not be handing over any hand-held devices to customers to capture signatures.

We know this is a difficult and worrying time especially for the elderly and vulnerable; many who are our customers; but we are here to help in anyway we can.   As always, if you have any questions, our Customer Service Team is here to help. Should you have any questions or concerns please don’t hesitate to contact us on 0800 046 3949.

Finally if you are worried about supplies of any of your regular mobility products or toileting/incontinence products then do give us a call as we can organise for any relevant supplies to be sent direct to your or a member of your families home.

On behalf of all of us at I wish you and those you care about the best of health and safety as we navigate these challenging times.

Yours faithfully
Jemma Dunn
Managing Director
www.morethanmobility.com

Ordering Online: Coronavirus Update

Friday, March 13th, 2020 by morethan

In light of the recent Coronavirus concerns; we know from talking to our customers that many of you are worried about your health and your families health at this time.   Please stay safe and well and take all the relevant healthcare advice from NHS 111, where appropriate.  The website for NHS 111 Coronavirus can be found here:  https://111.nhs.uk/covid-19

If you are worried about supplies of any of your regular mobility products or toileting/incontinence products then do give us a call as we can organise for any relevant supplies to be sent direct to your or a member of your families home.   Please do call us on 0800 046 3949 or order online.

Best wishes

More Than Mobility

www.morethanmobility.com