A Note On Coronavirus

March 18th, 2020 by morethan

Dear Customers…We’re thinking of you

We’re sure that you’ve been receiving a number of updates like this from different places over the past few days, so we will try our best to keep this as brief as possible.

We’re aware of the rapidly changing situation regarding Covid-19 and want to bring you some reassurance during this time.

It goes without saying that the health, safety and well-being of our customers and employees and their families is paramount and that we will continue to act in ways designed to support you through this and to mitigate the risks associated with Covid-19.

Our mobility business is currently operating as usual and both our mobility stores in Plymouth and Northampton are open, taking all the government health precautions.   We intend to deliver the same level of service our customers are accustomed to, and we will be sure to inform you should any changes become necessary.  At this moment our stock levels are in good order and we are taking and dispatching orders as usual.  This situation may change, but so far so good. We will do all we can to limit any potential delays as much as possible.

Also as I sure you are aware Royal Mail and courier service are taking extra precautions with deliveries.  For all customers where they need to deliver any parcel that won’t fit through your letterbox, they will place your item at your door.  Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.   Also they will not be handing over any hand-held devices to customers to capture signatures.

We know this is a difficult and worrying time especially for the elderly and vulnerable; many who are our customers; but we are here to help in anyway we can.   As always, if you have any questions, our Customer Service Team is here to help. Should you have any questions or concerns please don’t hesitate to contact us on 0800 046 3949.

Finally if you are worried about supplies of any of your regular mobility products or toileting/incontinence products then do give us a call as we can organise for any relevant supplies to be sent direct to your or a member of your families home.

On behalf of all of us at I wish you and those you care about the best of health and safety as we navigate these challenging times.

Yours faithfully
Jemma Dunn
Managing Director

Ordering Online: Coronavirus Update

March 13th, 2020 by morethan

In light of the recent Coronavirus concerns; we know from talking to our customers that many of you are worried about your health and your families health at this time.   Please stay safe and well and take all the relevant healthcare advice from NHS 111, where appropriate.  The website for NHS 111 Coronavirus can be found here:  https://111.nhs.uk/covid-19

If you are worried about supplies of any of your regular mobility products or toileting/incontinence products then do give us a call as we can organise for any relevant supplies to be sent direct to your or a member of your families home.   Please do call us on 0800 046 3949 or order online.

Best wishes

More Than Mobility


Mobility Scooter Accidents & Insurance

January 22nd, 2020 by morethan

With mobility scooter accidents on the rise in the UK, this is why we highly recommend taking out mobility scooter insurance. Mobility Scooter Insurance starts from as little as £86 per annum covering public liability for any accidents and personal injury benefits plus accidental, fire, flood, storm or loss or damage due to theft or attempted theft.

Although mobility insurance is not compulsory yet, the Department of Transport states: ‘Although it is not a legal requirement, an insurance policy is strongly advised.”  We therefore recommend that you take out insurance on your wheelchair, mobility scooter or powerchair.  For more information  call us on 0800 046 3949 or visit our mobility scooter insurance area online:  https://www.morethanmobility.com/Insurance.html

ON THE RISE: Number of logged mobility scooter accidents in Great Britain up by 5.5%

mobility scooter accidents insurance compulsory EU europe

Data released in Autumn 2019 by the Department for Transport (DfT) has reported that 249 accidents involving mobility scooters were recorded in 2018 across Great Britain, up against the 236 in 2017.

Out of the 249 recorded accidents in 2018, 180 accidents occurred on roads, whilst 69 arose on pavements and footpaths.

The figures also reveal that male mobility scooter drivers were involved in more incidents than female drivers, with 139 accidents involving men and 99 including women – 11 were recorded as unknown.

Of the total 249 recorded accidents, 92 involved drivers over the age of 75, with 19 drivers being aged 90 and over.

52 accidents involved drivers between the age of 66 and 75, whilst 32 accidents concerned mobility scooter users between 56 and 65. Those between age 21 to 45 only accounted for less than 10 percent (23 accidents).

Additionally, 39 of the accidents logged included mobility scooters overturning.

The data comes following a year when mobility scooter accidents made headlines, leading to members of the public, some in the industry and the families of those involved in serious or fatal accidents to question the rules governing the usage of devices.

In August 2019, two families came together and launched a petition to call on the government to address concerns around the ownership and use of mobility scooters.

With some estimates predicting the number of mobility scooters in circulation in the UK could be as many as 300,000 – 400,000 vehicles, the 249 recorded accidents involving the medical devices may lead some to question if scooters do pose as much risk to the public and to users as has been reported.

The DfT’s figures are only a collection of accidents where the police were called to the scene and logged a report.

With many accidents involving mobility scooters going unreported or unrecorded, the total number of accidents in 2018 was likely far greater than the 249 number provided by the government.

Despite the 5.5 percent increase against 2017, the number of recorded accidents in 2018 was still lower than 2016’s 260, which could suggest the industry’s efforts to address safety concerns over the past three years have been having an impact.

TAIMA Ultra Lightweight 4 Wheel Rollator

October 9th, 2019 by morethan

The NEW TAIMA ultra lightweight 4 wheel rollator is available to buy in our Plymouth store.   Since arriving earlier this year it has become a very popular lightweight rollator with all the practicalities of a walking aid but with a stylish look and feel.

Aluminium frame so it is very lightweight and compact and easy to fold.   They are easy to fold and have comfortable ergonomic grips making it east to manoeuver and very stable when in use.

  • Lightweight side-folding frame which stands alone when folded; compact for transportation & storage
  • Designed for indoor & outdoor use
  • Height adjustable hand grips
  • Includes removable bag, walking stick holder, canvas seat, flexible strap backrest & hand brakes
  • Product weight 6.6kg
  • Large soft foldable seat storage bag
  • Reversible & comfortable folding back rest
  • Easy adjustable hand brakes
Available in two sizes – Small and Medium.
Do pop into our Plymouth store to try or take a look.
Best wishes
More Than Mobility

Volunteer Vacancy for Northampton Store

October 9th, 2019 by morethan

Our Northampton mobility store is looking for a new store staff volunteer to help serve our mobility and disability customers in store. If you are interested in volunteering some of your free time please contact us on 01604 407702.  Number of hours are flexible to suit your needs.

Our last volunteer, Darren who helped us on a voluntary basis earlier this year has recently come on board as a part time employee so there maybe opportunities in future.

Kind regards

More Than Mobility

NEW Ultra Lightweight Illusion Portable Mobility Scooter

October 9th, 2019 by morethan

Just wanted to let you know the NEW Ultra Lightweight Illusion Portable Mobility Scooter is available to try in our mobility stores in Plymouth and Northampton.   The Illusion mobility scooter is the world’s lightest car loading mobility scooter with the heaviest part weighing less than 10kg. Comes with full suspension and available in choice of bright colours.

  • Ultra-Lightweight lithium battery
  • Manufactured with aircraft-grade aluminium
  • Heaviest part when disassembled weighs less than 10kg
  • All-round suspension with superbly comfortable ride
  • Also available with a twin battery pack, allowing you to double your travel distance

The new generation Illusion scooter has been designed and manufactured to be light. It’s extremely lightweight aircraft-grade aluminium components combined with the exceptionally light but powerful lithium battery pack makes this scooter the lightest 4 wheel, car transportable, full suspension scooter in the world!

Its unique splitting design means the Illusion is fast and easy to take apart and reassemble with the heaviest disassembled part weighing under 10kg! This makes it so much easier to handle especially when lifting is required such as putting into or taking it out of your car. Furthermore the unique tiller controls allows you to use either your fingers or thumbs to control the scooter.

Not only super light, the Illusion is also super comfy with its advanced engineered adjustable front and rear suspension and luxury padded supportive seat guaranteeing you a comfortable and enjoyable driving experience. Other great features include the uniquely designed shrouding which allows users of all heights (including taller users) a spacious and comfortable seating position while the easy-to-access tiller charger port, powerful front LED light and secure-grip tiller are all included as standard.

Illusion Endurance The Illusion is also available in the Endurance model, which has a twin battery pack. Perfect for those who want to travel extra miles or would just like the peace of mind of twin batteries.

Only available in our Plymouth and Northampton stores so pop in today and take a test drive.

Kind regards

More Than Mobility


How To Talk To People With Disabilities

May 7th, 2019 by morethan

Really interesting video from BBC Ideas (click photo below for video) on how to talk to people living with disabilities without being awkward. Let us know what you think?

The BBC’s Ellis Palmer, activist Tanni Grey-Thompson and YouTuber Lucy Edwards on how to talk about disability without being awkward.

Have you had similar issues or as an able bodied person are you uncomfortable on how to talk to someone with a disability without offending anyone?  Then take a look at this video for some do’s and don’ts!

Best wishes

More Than Mobility


London Public Transport Commutes longer for wheelchair users

May 7th, 2019 by morethan

Recent interesting article published in THIIS highlighting that London public transport commutes are 49% longer for wheelchair users.  Let us know if you have had similar issues or alternatively if you would like to buy a new transit or self propelled wheelchair do let us know:

A new travel experiment has highlighted how difficult using London’s public transport system is for people with mobility needs, suggesting wheelchair users’ commutes in England’s capital take 49 percent longer than that of an able-bodied person.

The ‘Going the Extra Mile’ experiment pitted five wheelchair users against five able-bodied commuters, tasked with travel five popular commuter journeys in London, with the commuters starting their journey from the same point at the same time and finishing at the same destination.

Carried out by law firm Bolt Burdon Kemp, the experiment aimed to raise awareness of accessibility issues on public transport by pointing out the difficulties facing wheelchair users in Europe’s busiest commuter city, with up to five million passengers travelling London’s eleven Underground lines every day.

The results from the study revealed that out of London’s 270 stations, only 77 were fully accessible- less than 30 percent – for wheelchair users, with London’s transport options, often limited for people with disabilities, leading to substantially longer travel times for wheelchair users.

The five commuter journeys carried out during the course of this experiment took wheelchair users a combined total of three hours and five minutes to complete – 49 percent longer than their able-bodied counterparts.

In particular, the ‘Going the Extra Mile’ experiment exposed the significant difference in time for popular routes in London because of lack of access to London’s transport network, with the wheelchair users’ often required to take bus routes instead of the Underground.

A nine-minute commute from Liverpool Street to Kings Cross took a wheelchair users 32 minutes because the only option was to take a single bus route between the two central stations due to a lack of accessibility in the Underground.

In addition, Wembley Park to Westminster, another popular commute route, took 83 percent longer than what the ‘step-free access’ option on the TFL journey planner estimated for wheelchair users.

Following the experiment, the wheelchair users noted that official apps or planners cater to their individual needs, flagging the difficulty of planning their public transport journey as a recurrent problem.

For the participants, cross-checking several different apps seems to be the norm, although they noted that these unreliable or inaccurate and, ultimately, they rely on their own experience.

According to participants, the apps also do not distinguish between different accessibility needs and mobility devices, leading to route suggestions that can be accessible to some but not to others.

For the Westminster bound journey, the TFL journey planner suggested a change at Finchley Road to use the Jubilee line, in a similar manner to the able-bodied passenger. In reality, staff at the starting point of the journey advised this was not possible, as the gap there would be far too large for an electric wheelchair.

It transpired that the route recommended by the journey planner would have only worked for a manual wheelchair user, potentially leaving any electronic wheelchair users stranded had they taken the recommended route.

Jennifer, who tested the Wembley Park to Westminster route, said she avoids public transport altogether in her daily life: “Today was the first time I’d used public transport since [getting injured]. I probably won’t use it again.”

As well as a lack of access to London’s Underground stations and lack of available route planning information for disabled travellers, the study also emphasised the lack of staff training to respond to passengers with disabilities.

According to one participant, they were left waiting on a bus arriving at King’s Cross station, as the driver closed the doors before she could exit using the ramp. She disclosed some bus drivers have difficulty activating the ramp, stating that sometimes the driver has even asked her for guidance on how to activate it.

On Jennifer’s Westminster bound journey, she arrived at a station with no staff present to assist with setting up a ramp to help disembark despite assurance from the information point that this had been arranged for her. This resulted in Jennifer relying on help from a stranger to exit and navigate the station.

The law firm says the study brings to attention that London and other cities’ public transportation is not meeting the needs of disabled people and that there is much more that can be done to make public transport more accessible.

Best wishes

More Than Mobility


What to do if you get your powerchair wet?

April 16th, 2019 by morethan

One our of electric wheelchair/powerchair manufacturer’s (Pride Mobility) put together this useful article on what to do if you get your powerchair wet.  Particular useful at the moment with the unpredictable weather and April showers so we wanted to share this with you below.  If you do have any issues or need some advice please do call us on 0800 046 3949.

“In the real world, water is a fact of life. Weather is unpredictable and cannot be controlled. You can be out with your powerchair and suddenly, a rain or snow shower hits! Plus, even after a storm is over, there may be large puddles or piles of snow in the roads or on the pavement . It’s important to understand how water affects electric wheelchairs. By taking action following contact with water, you can preserve the life and performance of your power wheelchair.

When faced with sudden inclement weather, there are a few things you can do. Depending on the severity and heaviness of the rain or snow, we recommend finding shelter until the storm passes. Try to avoid large puddles. Your powerchair is equipped with electronics, and direct or prolonged exposure to water or dampness may cause a motorized wheelchair to malfunction electronically and mechanically. Water can cause the electrical components to corrode and the frame of your electric wheelchair to rust.

If your power wheelchair encounters water:
  1. Thoroughly dry your powerchair with a towel as soon as possible; Wipe down all surfaces of the chair
  2. Allow your powerchair to sit in a warm, dry place for 12 hours to allow unseen water to evaporate
  3. Check the operation of the joystick and the brakes before using your electric wheelchair again
  4. If you find any inconsistencies, take your power wheelchair to your provider
You should periodically examine your motorized wheelchair for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Any damaged components should be replaced or treated immediately, so contact your authorized provider for service.

There are some other things you can do to further protect your electric wheelchair. Some consumers carry plastic bags with them. When a sudden shower hits, they cover their controller or joystick with the plastic bag to protect it from the rain or snow. Also, it’s a good idea to check the weather before you leave the house. If the forecast is calling for wet weather, consider changing your plans or staying home.

By understanding the effects of moisture and taking steps to reduce exposure, you ensure that your power chair remains in peak condition for optimal performance.”

Best wishes

More Than Mobility

Plymouth Store Manager: Power List 2019 Retail Champion

April 16th, 2019 by morethan

Well done to Marcy Lashbrook who runs our Plymouth mobility store for becoming a Power List 2019 Retail Champion.

The ‘Retail Champions’ category commends the work some of the stars of the sector have done over the past 12 months to expand the footprint of their own companies and help their businesses to adapt in an ever-changing market.

The mobility retail market is facing unprecedented challenges and it takes someone special and forward-thinking to take a leap and evolve and execute untested ideas.

This is particularly difficult when costs are substantial, margins are thin and the stakes are high. But these individuals have truly championed best practice in retail and have been exemplary in their work. Their colleagues will testify that their work has certainly not gone unnoticed.

Marcy Lashbrook, Director, More Than Mobility

Marcy Lashbrook has run Plymouth’s More Than Mobility store for more than a decade and is considered to be a strong asset not only for residents in Devon and Cornwall, but also the industry itself. She will frequently go out of her way to offer fantastic customer service, working late nights and visiting customers at weekends.

Customers often sing Marcy’s praises and many now come into store just to see her. More recently, Marcy has been bucking the trend of many struggling independent mobility dealers by consistently beating monthly store sales targets with ease while managing a team of four staff.

Importantly, Marcy has built strong and lasting relationships with key suppliers, which has helped More Than Mobility to weather the tough headwinds independent dealers are currently up against. Last month she made the tough decision to close an underperforming store so the business can focus on its more profitable sites.

But it is decision making like this which is essential to overall business success. Marcy’s knowledge, experience and guidance has paid dividends in the last year, which has proved one of the most challenging 12 months independent retailers across the board can remember. Its staff agree that More Than Mobility could not hope for a better figurehead to lead it into the next year.

To see the full list of retail champions please click here.

Kind regards

More Than Mobility